1. Information We Collect
We collect information you provide directly to us, including when you:
- Submit a contact form (name, email, phone, company, message)
- Use our chatbot service (conversation content and session data)
- Request a product quote or technical information
2. Cookies and Tracking
Our website uses cookies and similar technologies to improve your experience:
- Session cookies to maintain your chatbot conversation history
- Analytics cookies to understand how visitors use our site, including page views, performance metrics, and error tracking
- Essential cookies required for the website to function properly
Analytics data is collected anonymously. This data helps us improve website performance and user experience.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and manage contact form submissions
- Provide chatbot assistance for product information
- Improve our website and services
- Send you information you have requested about our products
4. Data Storage and Security
Your data is stored securely using Amazon Web Services (AWS) infrastructure in the Asia Pacific (Sydney) region. We implement appropriate technical and organisational measures to protect your personal information, including encryption in transit and at rest.
5. Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With our parent company TTV Valves & Technology to fulfil product inquiries
- With service providers who assist in operating our website (AWS infrastructure)
- When required by law or to protect our legal rights
6. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
7. Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us:
- Email: info@industrialbutterflyvalves.com.au
- Phone: +61 2 8348 1400